So, I have a SEN account (it's part of the PSN), I have 2 videos with SEN, I have a broken PS3 so I can no deactivate video (you can only do that from the console itself, yes, really)... and the response from SEN has been abysmal, specifically:

As we take the security of SEN accounts very seriously, we are unable to provide support on this matter by e-mail as we will need you to answer some security questions before we can investigate this further. We need you to phone us in order to verify your account details because we're not allowed to verify details via e-mail.

I mean, seriously, they're going to verify my details over the phone better than over e-mail how exactly? All the contact details are tied to my e-mail account, I have logged in to their control panel and renamed the broken PS3 to "Broken PS3", I have given them the serial number of the PS3, and yet they insist that I need to call them, because apparently they're fucking stupid. I'm damned glad that I only ever got 2 videos from SEN, both of which I own on DVD now anyways, this kind of idiotic tie in to a system is badly wrong.

So, you phone the number... and now you get stuck with hold music for ever... oh, yeah, great customer service here guys. I mean, seriously, WTF.

OK - 10 minutes on the phone, and still being told "One of our advisors will be with you shortly". I get the feeling that I'll just be writing off the 2 videos that I no longer have access to.

I'm damned glad that I didn't decide to buy more content from that - at least you can reset the games entitlement once every six months without jumping through all these hoops (you have to reactivate each console that you still want to use, but hey).