Why ever does it take so long for a laptop to be repaired...

Right, here comes the summary, around about the week before the 9th of December my shiny new AMD64 laptop developed a fault with it's DVD drive, it still being under manufacturers warrenty (I only got it in August) I phoned up and organised it to be collected on the 8th December, I followed it through City Link and noted that it arrived at the destination for repair on the 9th December 2004. This, I thought, was quite damned good and speedy, City Link went up in my estimations and all was well.

I left it a couple of weeks, then phoned Acer to find out what was happening, they said "We're awaiting a shipment of parts", fair enough, I thought, that's not so bad, hopefully I should get it back shortly after christmas. Nope, phoned again between christmas and new year, still awaiting parts, then they shut for a bit (from ~ 30 December to 6 January), phoned again after this period, still awaiting parts. Phoned basically every other day for the next couple of weeks, to see if there was any progress. Nothing, still awaiting parts. That was until this week, magically, the parts arrived, and on Wednesday I was told that it would be going through testing Thursday, and that if it got through that, I should get it back on Tuesday. Phoned Thursday to see what the outcome of the testing was, they hadn't actually yet tested it, (after I eventually managed to get them to look in to where it was, this is now becoming a time consuming task, as I have to explain to whoeveritisontheendofthephone what I was told the last time so that they can find anything out). So, phoned today, went through the ritual explaining to them where my laptop was, and, lo and behold, we found out that it had failed the testing.

Of course, being the efficient people they are, they can't actually tell me what it failed on, or what parts it is now waiting for. sigh.

Hopefully it'll come back sometime this year, this is starting to get a little ridiculous, we're only what, a week and a half off them having the laptop for 2 months, that's just silly.

Random wibble over, will keep you all posted on the progress of the repair of my laptop, if I can extract the information out of the guys at Acer.

Posted: 2005-01-28 14:35 in Life | permalink